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LAST UPDATED January 28, 2023
Terms & Conditions
Please read these terms carefully before using our services. By continuing to use our services, you accept and agree to be legally bound by these conditions. Should you have any questions or concerns regarding these terms, please contact us before proceeding.
This document, the Terms and Conditions, governs the use of our digital marketing services and establishes the legal obligations and rights between you (the Client) and Ride Digital, LLC (the Company). By engaging with our services, you agree to be bound by these Terms and Conditions as outlined below.
This agreement details your access to and use of our various marketing services including but not limited to, search engine optimization (SEO), pay-per-click (PPC) advertising, social media management, content creation, website design, email marketing and access to various software. The specifics of the payment terms, client responsibilities, and other essential terms are set forth below.
The remaining sections of this document will further detail the agreement, including but not limited to, client and company responsibilities, termination rights, confidentiality obligations, and limitations of liability.
1. Ride Digital, LLC Digital Marketing Services
These Terms of Service grant the Customer access to and use of Ride Digital, LLC’s services, as specified in the applicable order form or subscription agreement between the parties. These Terms of Service, together with the relevant order form or subscription agreement, are collectively referred to herein as the Customer Agreement. The Customer may purchase services across Ride Digital, LLC’s various solution offerings, which are collectively referred to as the Service.
2. Client Requirements
To facilitate effective service delivery by Ride Digital, LLC in the areas of SEO, website development, and running Google and Facebook ads, clients are required to comply with the following responsibilities:
- Access Grant: Clients must provide Ride Digital, LLC, and any partners we may collaborate with, continuous access to online accounts and tools necessary for campaign management and tracking. This includes, but is not limited to, Google, Facebook, and other digital platforms where campaigns will be executed.
- Content Provision: Clients are expected to actively supply all necessary content, including text, images, and video footage of completed work. This content is essential for creating authentic and engaging marketing materials that reflect the client’s brand and the quality of work provided.
- Software Utilization: In order to ensure that leads and potential clients generated through our efforts are effectively managed, clients are required to use our designated software for follow-ups and client engagement. Training and support for this software will be provided by Ride Digital, LLC.
3. Compensation and Payment- Fees
Client must pay all fees as specified on the order and related services as incurred as specified on the Pricing Policy page.
- Invoicing and Payment: Unless otherwise stated, invoiced charges are due upon receipt.
- Billing Information: Client is responsible for providing complete and accurate billing and contact information to Ride Digital, LLC and notifying Ride Digital, LLC of any changes to such information.
- Credit Card and ACH: Client must pay all fees (in US dollars) with a credit card or via ACH upon receipt of an invoice from Ride Digital, LLC.- If the credit card or ACH is not valid or the payment is not otherwise made, Client must pay the amount owed upon receipt of an invoice.- Client hereby authorizes Ride Digital, LLC to charge such credit card or withdraw from Client’s bank account via ACH for all purchased Services and related services, and any renewals.- Individual large credit card payments are subject to processing fees.
- Taxes: Except for certain state sales taxes as noted on Client invoices, Ride Digital, LLC’s fees do not include any taxes, levies, or other similar governmental assessments (Taxes).- Except as otherwise stated herein, Client is responsible for the payment of all Taxes associated with their purchases under the Client Agreement.- Ride Digital, LLC is solely responsible for taxes assessable against Ride Digital, LLC based on its income, property, and employees.
4. Term, Termination, and Renewal
Term & Continuation: The Customer Agreement will continue for the duration specified in the applicable Customer Agreement (Initial Term). After the Initial Term ends, the agreement will continue on a month-to-month basis unless either party provides 60 days’ written notice to terminate.
Notice of Termination: To terminate services after the Initial Term, either party must provide 60 days' written notice before the next billing cycle. If notice is not received within this period, services will continue month-to-month until notice is given.
Early Termination & Outstanding Balance: The client acknowledges that by entering into this agreement, they are committing to the full term of the contract. If the client chooses to terminate services before the completion of the Initial Term, the remaining balance of the contracted agreement will still be owed in full. No refunds or prorated amounts will be issued for unused services.
No Early Termination & No Refunds: Unless terminated due to a material breach (as outlined below), the Customer Agreement cannot be canceled before the end of the Initial Term. RIDE Marketing Group does not provide refunds if the client decides to stop using the service before the contract period ends.
Termination for Material Breach: Either party may terminate this agreement if the other party materially breaches any term of the agreement and does not cure the breach within 30 days of receiving written notice of the breach.
Return of Data (If applicable): If RIDE Marketing Group provides access to digital assets, CRM, or website data, the client will have 60 days after termination to request and retrieve their data. After this period, RIDE Marketing Group is not obligated to retain or provide further access to such data.
Suspension or Termination for Violations: RIDE Marketing Group reserves the right to suspend or terminate services immediately if a client: Violates any applicable laws or regulationsEngages in fraudulent, unethical, or misleading business practicesUses RIDE Marketing Group’s services for spam, illegal activities, or other prohibited contentIf possible, RIDE Marketing Group will attempt to notify the client before suspending or terminating services, but this is not required if the violation is severe.
5. Ownership of Materials
Client acknowledges that The Company may use and modify existing materials for Client’s benefit and The Client may use the new materials in other avenues as well.
6. Proprietary Information and Use of Materials
Except as provided elsewhere in this Agreement, all information disclosed by one Party to the other Party, shall be deemed to be confidential and proprietary (“Proprietary Information”). Such Proprietary Information includes, without limitation, information regarding marketing, sales programs, sales volume, sales conversion rates, sales methods and processes, sales proposals, products, services, vendors, customer lists, training manuals, sales scripts, telemarketing scripts, names of investors, and customer information, operating procedures, pricing policies, strategic plans, intellectual property, information about a Party’s employees and other confidential or Proprietary Information belonging to or related to a Party’s affairs.
The receiving Party acknowledges and agrees that in any proceeding to enforce this Agreement it will be presumed that the Proprietary Information constitutes protectable trade secrets, and that the receiving Party will bear the burden of proving that any portion of the Proprietary Information was publicly or rightfully known and disclosed by the receiving Party. The Parties, their employees, subsidiaries, affiliates, agents, and assigns agree to hold all Proprietary Information, regardless of when or how disclosed, in strict confidence and with not less than the same degree of care that they provide for their own confidential and proprietary information.
The Parties warrant and represent that the degree of care contemplated herein is adequate and the Parties will take any and all steps reasonably necessary to preserve such Proprietary Information.
Nothing in this Agreement shall prohibit or limit the receiving Party’s use of information that can be demonstrated as: (a) previously known to the receiving Party, (b) independently developed by the receiving Party, (c) acquired from a third party not under similar nondisclosure obligations to the disclosing Party, or (d) acquired through the public domain through no breach by the receiving Party of this Agreement.
License: Client grants The Company a limited, nontransferable, nonexclusive license to copy, use, store, set up, publicly display, publicly perform and transmit any trade names, trademarks, service marks, copyrights, content, text, images, software, functionality, page and other design and layout, media and other materials therein and solely in connection with creation of the Campaign and direct response marketing in accordance with this Agreement.
Portfolio Release: Client agrees that The Company has the right to use materials created pursuant to this Agreement for The Company’s portfolio, samples, self-promotion including advertising for The Company’s business including without limitation Facebook or Instagram, or any other social media platform. In the event Client wishes to exclude some specific materials from the release under this paragraph, or to limit the time period of such release, The Company and Client may agree in writing to such limitation.
Remedies: The Parties acknowledge that the Proprietary Information exchanged is valuable and unique and that disclosure in breach of this Agreement will result in irreparable injury to the adversely affected Party, for which monetary damages, on their own, would be inadequate. Accordingly, the Parties agree the adversely affected Party shall have the right to seek an immediate injunction enjoining any such breach or threatened breach of the Agreement.
7. Additional Services
All services outside the scope of this Agreement that are requested by the Client and which The Company agrees to perform will be billed at a rate of $200 per hour. Client will be notified and must approve in writing (email is sufficient) additional services before they will be performed, although The Company may not necessarily be able to inform Client in advance of the total cost of such additional services. Client will also be given the opportunity to purchase additional services at package rates, when deemed appropriate by The Company.
8. Limitation of Liability
The Company shall not be liable for any incidental, consequential, indirect or special damages, or for any loss of profits or business interruptions caused or alleged to have been caused by the performance or nonperformance of the Services. Client agrees that, in the event The Company is determined to be liable for any such loss, Client's sole remedy against The Company is limited to a refund of payments made by Client for said Services, less expenses paid to subcontractors or to third parties. The Company is not responsible for errors which result from faulty or incomplete information supplied to The Company by Client. Client also agrees to not seek damages in excess of the contractually agreed upon limitations directly or indirectly through suits by or against other parties. The Company shall not be liable to Client for any costs, damages or delays due to causes beyond its control, expressly including without limitation, unknown site characteristics; changes in policies, changes in terms of services.
9. Handling of Disputes
The Parties agree that any dispute regarding this Agreement, and any claimmade by Client for return of monies paid to The Company, shall be handled in accordance with applicable State and Federal laws. Specifically, if Client cancels credit card payments after the three-day cancellation period permitted by law and outlined in this Agreement, this Agreement is immediately terminated, and The Company reserves the right to dispute such cancellation and pursue Client for monies owed to The Company for services already performed but unpaid by Client due to such credit card cancellation. Client agrees that, regardless of whether Client is ultimately successful in any credit card cancellation dispute, it is liable to pay The Company for the work already performed as of the time of the cancellation request, at an hourly rate of $200 per hour for all hours spent on Client’s project. The Company will provide Client with an itemization of hours spent within a reasonable time upon the request of the Client and payment will be expected in full within 30 days from the date such itemization is provided. If Client does not pay for such hourly work upon The Company’s demand and within 30 days, The Company reserves the right to initiate an action in court for breach of contract, regardless of the previous outcome of any credit card cancellation dispute. Additionally, if The Company is successful in any credit card cancellation dispute, The Company reserves the right to pursue Client for the costs The Company had incurred in disputing or defending such credit card cancellation, including but not limited to the lost business profits in the form of time The Company and its representatives spent handling such dispute, at The Company’s hourly rate of $200.
10. Communications
Client agrees the communication is to be via email & phone only, the email address to use is support@ridemarketinggroup.com. If the Client wishes to speak on the phone, the Client should send an email to The Company stating that you would like to schedule a phone call and The Company will work with the Client to arrange a time. The Company’s office hours are 9-5PM PST. The Company typically responds to email within 24-48 hours excluding weekends and standard public holidays.
11. Entire Agreement
This Agreement is the final, complete and exclusive Agreement of the Parties and supersedes all prior and contemporaneous agreements, representations, and understandings between the Parties. No modification of or amendment to this Agreement shall be effective unless in writing and signed by each of the Parties.
Assignment
Client expressly acknowledges and agrees that this contract is personal to the parties involved, and the Client shall not have the right to assign, transfer, subcontract, or delegate any of its rights, duties, or obligations under this contract to any third party, whether in whole or in part, without the prior written consent of The Company. Any attempted assignment, transfer, subcontracting, or delegation without such consent shall be null and void and shall constitute a material breach of this contract, resulting in immediate termination of this agreement.
12. Severability
If any provision of this Agreement shall be held to be illegal, invalid or unenforceable, such provision shall be fully severable, and this Agreement shall be construed and enforced as if such illegal, invalid or unenforceable provision had never comprised a part of this Agreement, the remaining provisions of this Agreement shall remain in full force and effect.
13. Headings
The headings used in this Agreement are for convenience only and shall not be used to limit or construe the contents of this Agreement.
14. Interpretation and EnforcementThe parties understand and agree that the construction and interpretation of this Agreement is governed by the laws of the State of WA. In the event that either party must initiate legal action to enforce this Agreement, the Parties agree that the proper venue for such action shall be the courts of the State of Washington.
This document, the Terms and Conditions, governs the use of our digital marketing services and establishes the legal obligations and rights between you (the Client) and Ride Digital, LLC (the Company). By engaging with our services, you agree to be bound by these Terms and Conditions as outlined below.
This agreement details your access to and use of our various marketing services including but not limited to, search engine optimization (SEO), pay-per-click (PPC) advertising, social media management, content creation, website design, email marketing and access to various software. The specifics of the payment terms, client responsibilities, and other essential terms are set forth below.
The remaining sections of this document will further detail the agreement, including but not limited to, client and company responsibilities, termination rights, confidentiality obligations, and limitations of liability.
1. Ride Digital, LLC Digital Marketing Services
These Terms of Service grant the Customer access to and use of Ride Digital, LLC’s services, as specified in the applicable order form or subscription agreement between the parties. These Terms of Service, together with the relevant order form or subscription agreement, are collectively referred to herein as the Customer Agreement. The Customer may purchase services across Ride Digital, LLC’s various solution offerings, which are collectively referred to as the Service.
2. Client Requirements
To facilitate effective service delivery by Ride Digital, LLC in the areas of SEO, website development, and running Google and Facebook ads, clients are required to comply with the following responsibilities:
- Access Grant: Clients must provide Ride Digital, LLC, and any partners we may collaborate with, continuous access to online accounts and tools necessary for campaign management and tracking. This includes, but is not limited to, Google, Facebook, and other digital platforms where campaigns will be executed.
- Content Provision: Clients are expected to actively supply all necessary content, including text, images, and video footage of completed work. This content is essential for creating authentic and engaging marketing materials that reflect the client’s brand and the quality of work provided.
- Software Utilization: In order to ensure that leads and potential clients generated through our efforts are effectively managed, clients are required to use our designated software for follow-ups and client engagement. Training and support for this software will be provided by Ride Digital, LLC.
3. Compensation and Payment- Fees
Client must pay all fees as specified on the order and related services as incurred as specified on the Pricing Policy page.
- Invoicing and Payment: Unless otherwise stated, invoiced charges are due upon receipt.
- Billing Information: Client is responsible for providing complete and accurate billing and contact information to Ride Digital, LLC and notifying Ride Digital, LLC of any changes to such information.
- Credit Card and ACH: Client must pay all fees (in US dollars) with a credit card or via ACH upon receipt of an invoice from Ride Digital, LLC.- If the credit card or ACH is not valid or the payment is not otherwise made, Client must pay the amount owed upon receipt of an invoice.- Client hereby authorizes Ride Digital, LLC to charge such credit card or withdraw from Client’s bank account via ACH for all purchased Services and related services, and any renewals.- Individual large credit card payments are subject to processing fees.
- Taxes: Except for certain state sales taxes as noted on Client invoices, Ride Digital, LLC’s fees do not include any taxes, levies, or other similar governmental assessments (Taxes).- Except as otherwise stated herein, Client is responsible for the payment of all Taxes associated with their purchases under the Client Agreement.- Ride Digital, LLC is solely responsible for taxes assessable against Ride Digital, LLC based on its income, property, and employees.
4. Term, Termination, and Renewal
Term & Continuation: The Customer Agreement will continue for the duration specified in the applicable Customer Agreement (Initial Term). After the Initial Term ends, the agreement will continue on a month-to-month basis unless either party provides 60 days’ written notice to terminate.
Notice of Termination: To terminate services after the Initial Term, either party must provide 60 days' written notice before the next billing cycle. If notice is not received within this period, services will continue month-to-month until notice is given.
Early Termination & Outstanding Balance: The client acknowledges that by entering into this agreement, they are committing to the full term of the contract. If the client chooses to terminate services before the completion of the Initial Term, the remaining balance of the contracted agreement will still be owed in full. No refunds or prorated amounts will be issued for unused services.
No Early Termination & No Refunds: Unless terminated due to a material breach (as outlined below), the Customer Agreement cannot be canceled before the end of the Initial Term. RIDE Marketing Group does not provide refunds if the client decides to stop using the service before the contract period ends.
Termination for Material Breach: Either party may terminate this agreement if the other party materially breaches any term of the agreement and does not cure the breach within 30 days of receiving written notice of the breach.
Return of Data (If applicable): If RIDE Marketing Group provides access to digital assets, CRM, or website data, the client will have 60 days after termination to request and retrieve their data. After this period, RIDE Marketing Group is not obligated to retain or provide further access to such data.
Suspension or Termination for Violations: RIDE Marketing Group reserves the right to suspend or terminate services immediately if a client: Violates any applicable laws or regulationsEngages in fraudulent, unethical, or misleading business practicesUses RIDE Marketing Group’s services for spam, illegal activities, or other prohibited contentIf possible, RIDE Marketing Group will attempt to notify the client before suspending or terminating services, but this is not required if the violation is severe.
5. Ownership of Materials
Client acknowledges that The Company may use and modify existing materials for Client’s benefit and The Client may use the new materials in other avenues as well.
6. Proprietary Information and Use of Materials
Except as provided elsewhere in this Agreement, all information disclosed by one Party to the other Party, shall be deemed to be confidential and proprietary (“Proprietary Information”). Such Proprietary Information includes, without limitation, information regarding marketing, sales programs, sales volume, sales conversion rates, sales methods and processes, sales proposals, products, services, vendors, customer lists, training manuals, sales scripts, telemarketing scripts, names of investors, and customer information, operating procedures, pricing policies, strategic plans, intellectual property, information about a Party’s employees and other confidential or Proprietary Information belonging to or related to a Party’s affairs.
The receiving Party acknowledges and agrees that in any proceeding to enforce this Agreement it will be presumed that the Proprietary Information constitutes protectable trade secrets, and that the receiving Party will bear the burden of proving that any portion of the Proprietary Information was publicly or rightfully known and disclosed by the receiving Party. The Parties, their employees, subsidiaries, affiliates, agents, and assigns agree to hold all Proprietary Information, regardless of when or how disclosed, in strict confidence and with not less than the same degree of care that they provide for their own confidential and proprietary information.
The Parties warrant and represent that the degree of care contemplated herein is adequate and the Parties will take any and all steps reasonably necessary to preserve such Proprietary Information.
Nothing in this Agreement shall prohibit or limit the receiving Party’s use of information that can be demonstrated as: (a) previously known to the receiving Party, (b) independently developed by the receiving Party, (c) acquired from a third party not under similar nondisclosure obligations to the disclosing Party, or (d) acquired through the public domain through no breach by the receiving Party of this Agreement.
License: Client grants The Company a limited, nontransferable, nonexclusive license to copy, use, store, set up, publicly display, publicly perform and transmit any trade names, trademarks, service marks, copyrights, content, text, images, software, functionality, page and other design and layout, media and other materials therein and solely in connection with creation of the Campaign and direct response marketing in accordance with this Agreement.
Portfolio Release: Client agrees that The Company has the right to use materials created pursuant to this Agreement for The Company’s portfolio, samples, self-promotion including advertising for The Company’s business including without limitation Facebook or Instagram, or any other social media platform. In the event Client wishes to exclude some specific materials from the release under this paragraph, or to limit the time period of such release, The Company and Client may agree in writing to such limitation.
Remedies: The Parties acknowledge that the Proprietary Information exchanged is valuable and unique and that disclosure in breach of this Agreement will result in irreparable injury to the adversely affected Party, for which monetary damages, on their own, would be inadequate. Accordingly, the Parties agree the adversely affected Party shall have the right to seek an immediate injunction enjoining any such breach or threatened breach of the Agreement.
7. Additional Services
All services outside the scope of this Agreement that are requested by the Client and which The Company agrees to perform will be billed at a rate of $200 per hour. Client will be notified and must approve in writing (email is sufficient) additional services before they will be performed, although The Company may not necessarily be able to inform Client in advance of the total cost of such additional services. Client will also be given the opportunity to purchase additional services at package rates, when deemed appropriate by The Company.
8. Limitation of Liability
The Company shall not be liable for any incidental, consequential, indirect or special damages, or for any loss of profits or business interruptions caused or alleged to have been caused by the performance or nonperformance of the Services. Client agrees that, in the event The Company is determined to be liable for any such loss, Client's sole remedy against The Company is limited to a refund of payments made by Client for said Services, less expenses paid to subcontractors or to third parties. The Company is not responsible for errors which result from faulty or incomplete information supplied to The Company by Client. Client also agrees to not seek damages in excess of the contractually agreed upon limitations directly or indirectly through suits by or against other parties. The Company shall not be liable to Client for any costs, damages or delays due to causes beyond its control, expressly including without limitation, unknown site characteristics; changes in policies, changes in terms of services.
9. Handling of Disputes
The Parties agree that any dispute regarding this Agreement, and any claimmade by Client for return of monies paid to The Company, shall be handled in accordance with applicable State and Federal laws. Specifically, if Client cancels credit card payments after the three-day cancellation period permitted by law and outlined in this Agreement, this Agreement is immediately terminated, and The Company reserves the right to dispute such cancellation and pursue Client for monies owed to The Company for services already performed but unpaid by Client due to such credit card cancellation. Client agrees that, regardless of whether Client is ultimately successful in any credit card cancellation dispute, it is liable to pay The Company for the work already performed as of the time of the cancellation request, at an hourly rate of $200 per hour for all hours spent on Client’s project. The Company will provide Client with an itemization of hours spent within a reasonable time upon the request of the Client and payment will be expected in full within 30 days from the date such itemization is provided. If Client does not pay for such hourly work upon The Company’s demand and within 30 days, The Company reserves the right to initiate an action in court for breach of contract, regardless of the previous outcome of any credit card cancellation dispute. Additionally, if The Company is successful in any credit card cancellation dispute, The Company reserves the right to pursue Client for the costs The Company had incurred in disputing or defending such credit card cancellation, including but not limited to the lost business profits in the form of time The Company and its representatives spent handling such dispute, at The Company’s hourly rate of $200.
10. Communications
Client agrees the communication is to be via email & phone only, the email address to use is support@ridemarketinggroup.com. If the Client wishes to speak on the phone, the Client should send an email to The Company stating that you would like to schedule a phone call and The Company will work with the Client to arrange a time. The Company’s office hours are 9-5PM PST. The Company typically responds to email within 24-48 hours excluding weekends and standard public holidays.
11. Entire Agreement
This Agreement is the final, complete and exclusive Agreement of the Parties and supersedes all prior and contemporaneous agreements, representations, and understandings between the Parties. No modification of or amendment to this Agreement shall be effective unless in writing and signed by each of the Parties.
Assignment
Client expressly acknowledges and agrees that this contract is personal to the parties involved, and the Client shall not have the right to assign, transfer, subcontract, or delegate any of its rights, duties, or obligations under this contract to any third party, whether in whole or in part, without the prior written consent of The Company. Any attempted assignment, transfer, subcontracting, or delegation without such consent shall be null and void and shall constitute a material breach of this contract, resulting in immediate termination of this agreement.
12. Severability
If any provision of this Agreement shall be held to be illegal, invalid or unenforceable, such provision shall be fully severable, and this Agreement shall be construed and enforced as if such illegal, invalid or unenforceable provision had never comprised a part of this Agreement, the remaining provisions of this Agreement shall remain in full force and effect.
13. Headings
The headings used in this Agreement are for convenience only and shall not be used to limit or construe the contents of this Agreement.
14. Interpretation and EnforcementThe parties understand and agree that the construction and interpretation of this Agreement is governed by the laws of the State of WA. In the event that either party must initiate legal action to enforce this Agreement, the Parties agree that the proper venue for such action shall be the courts of the State of Washington.
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